You may return/exchange unused items within 30 days of receipt of your order for a full refund or exchange provided the items are unused, in their original packaging, contain all items and pieces that were included in the box, and are in new and re-salable condition.
A 15% restocking fee may apply to any returned items.
Shipping charges are non-refundable. Return shipping fees are refundable only in the event of the following:
Manufacturer's defect
Items shipped in error
Damaged product shipped
Items damaged in shipping
If this is the case with the items you are returning, please contact us so that we can assist you. If items were damaged during shipping, We will take corrective action based on the extent of the damage. You will be required to retain all packaging so that a shipping claim can be processed. If merchandise is received damaged or defective, we request that you call us within 7 days of receipt as damaged shipping claims are time sensitive.
Return/Exchange Instructions:
- To start your return or exchange, please email us with your order details. We will get back to you shortly.
- Enclose the Return Form along with the items you are returning.
- Items returned should be shipped to the following address:
Edelweiss
Attn: Edelweiss Store Returns
2508 Jefferson St
Springfield, IL 62702
Edelweiss is not responsible for returns damaged in transit or mis-delivered. Outbound shipping charges may apply to exchanges.
Helpful Hints for Returning Products
- Wrap the bottle(s) securely, including packing materials. Be sure lids are taped to insure the contents doesn't leak.
- Be sure to reference Edelweiss Shop Returns on the address label. This will insure that your return reaches the corrent person as soon as it arrives.
- For your protection we recommend that you use UPS or Insured Parcel Post for shipment and save your shipping receipt and your tracking information until your return is processed.
Please contact our Us with any questions concerning our Return/Exchange Policy or the status of your return/exchange.