Orders placed for in-stock items are usually shipped within 2 business days from acceptance of order.
Any shipping time frames exclude weekends and holidays. Edelweiss will strive to ship all orders as quickly as possible. Please note that once an order leaves it is out of our control and we cannot guarantee any delivery date for standard shipping. The estimated delivery time frames are in the hands of the shipping carrier. We are not responsible for lost/stolen packages, weather delays or any delay by the carrier.
Standard orders are shipped via UPS or USPS and require a physical address for delivery. Please ensure a valid street address is entered during checkout to avoid delays. If you have any shipping limitations, please indicate at checkout in the special instructions box what delivery restrictions may be required. Also include a daytime phone number and email address.
Free Shipping may be offered from time to time on certain products or on orders exceeding a certain dollar value. We reserve the right to change these free shipping offers at any time. Free shipping generally will be limited to the Contiguous US (excludes Alaska, Hawaii, and Puerto Rico), Free Shipping may exclude orders with aerosols, heavy items, large items and orders over 50 pounds. We reserve the right to make all determinations impacting any Free Shipping offer.
Edelweiss is NOT responsible for lost or stolen packages due to a package being left at the door, or if there were any typographical errors when the order is placed. Please double-check all information before submitting your order.
Any order shipping to a freight forwarder or hotel falls outside Edelweiss' responsibility. Once delivered to the shipping address provided on the order, Edelweiss is no longer responsible for the packages, the condition of the goods and does not guarantee these types of shipments to their final destination.
We welcome your pre-orders for pick-up at any of the dog shows we will be at. Look for the Edelweiss booth.